Twake Workplace Support

Twake Workplace is a modern, Open Source collaborative platform designed to enhance team productivity and communication. It integrates various tools for collaborative work, including messaging, file sharing and mailing, all within a unified workspace. This platform aims to provide an alternative to proprietary solutions, focusing on data sovereignty and privacy, which is particularly appealing to organizations mindful of data security and regulatory compliance.

Twake Workplace is developed by LINAGORA, a company known for its commitment to Open Source software and solutions. The platform is designed to be scalable and secure, making it suitable for both small teams and large organizations. It also supports integration with other services and customization to meet specific business needs, offering a flexible environment for collaboration and project management.

Twake Workplace is free to use

Twake Chat aims to enhance team collaboration and communication by incorporating a comprehensive set of chat features. Twake Chat supports all the essential functionalities such as sending/receiving messages, managing contacts, creating public and private group chats, and sharing images/videos. Additionally, for more integrated communication, Twake Chat provides file sharing directly in the chat, customizable notifications, and powerful search capabilities to locate specific discussions and files. For comprehensive collaboration needs, Twake Chatalso supports integrations with other digital workplace tools, enhancing its utility. Advanced features like video calls and secure messaging options ensure that all communication needs are met within a single platform. For a detailed list of all supported features and capabilities, you can refer to Twake's official web page.

Our goal for Twake Mail within Twake Workplace is to support most of the email features that you use daily with platforms like Outlook and Gmail. Twake Mail supports all the core features such as sending/receiving emails, managing contacts, organizing emails into folders, rich text formatting, and attaching files. It also includes advanced search capabilities, customizable notifications, and multi-device synchronization to ensure you can access your email anytime, anywhere. For other features, like end-to-end encryption and calendar integration, Twake Mail leverages the capabilities of the Apache James server to enhance your email experience within a secure and scalable environment.

Our goal for Twake Drive in the Twake Workplace is to support a wide range of features that you typically find in cloud storage solutions like Google Drive and Dropbox. Twake Drive supports all the core features such as file uploading/downloading, folder management, file sharing with internal and external users, and version control. It also includes advanced search capabilities to quickly locate files and folders, and integration with other Twake applications like Mail for seamless collaboration.

Additionally, Twake Drive offers features such as end-to-end encryption for secure file transfer and storage, customizable access permissions to control who can view or edit files, and real-time collaboration on documents. Twake Drive is designed to be a highly secure and adaptable cloud-sharing and storing tool, meeting the needs of modern teams that require robust, integrated solutions for managing their digital assets efficiently.

Twake Chat recognizes the challenges of private, isolated chat networks which often hinder seamless communication and collaboration across different platforms. Driven by a desire to avoid adding to this fragmentation and complexity, Twake Chat has chosen to integrate with Matrix, an Open Source protocol that enables secure, decentralized communication. Matrix serves as a robust framework allowing for the persistent and secure exchange of JSON objects, essentially enhancing Twake Chat’s capabilities in providing a unified and open communication environment (reference).

By leveraging Matrix, when you set up an account on Twake Workplace, you're not just accessing Twake Chat's internal features; you also gain the ability to communicate across the Matrix network. This integration means that Twake Chat users can interact not only within their own organization but also with users from other services that support Matrix, promoting broader connectivity. Committed to the ethos of open-source collaboration, Twake Chat actively participates in the Matrix community. This involvement includes financial contributions to the Matrix project and sharing improvements and tools developed by Twake Workplace back to the community, ensuring that everyone benefits from Twake Workplace's advancements and innovations.

We’d really appreciate it if you report any bugs or problems you experience in the app. Take a screenshot of the issue, then write an email to support@twake.com describing the issue. Feature request or general feedback can be sent in using the same method

Our primary goal is to secure and maintain your trust.

Trust is essential when it comes to the tools you use, particularly for communication, which is integral and personal. At Twake, we strive to build this trust through thoughtful software design choices. We’ve made key parts of our codebase open source to allow for transparency and the possibility for you to self-host our solutions. Moreover, Twake leverages an open-source communication protocol to ensure that our platform remains as accessible and inspectable as possible.

We ensure that all communications within Twake Chat are encrypted before they are stored on our servers, using a zero-access encryption model. This means that only you have the ability to access your chat data—Twake Chat does not possess the keys necessary to decrypt your conversations. Furthermore, we pride ourselves on a straightforward, transparent business model. We offer a paid subscription to fund our operations and provide a free plan to broaden the potential market for our services. This approach ensures that our business objectives align with the long-term interests of all Twake Chat

Twake Cloud stores an encrypted copy of all your Twake Chat history on our servers. This setup ensures that if you need to install Twake on a new device, you can easily access your entire previous chat history.

Every message and attachment (including videos and images) saved on Twake Workplace servers, whether transmitted over end-to-end encrypted networks or not, is protected using zero-access encryption. All messages are encrypted using your public key and can only be decrypted locally on your device(s) using a Recovery Code (a private key) that is generated when you initially set up your Twake Workplace account. This code is crucial as it is never transmitted to Twake Chat.
Zero-access encryption means that we at Twake Chat— the creators and maintainers of the platform—cannot read the contents (text, images, videos, and attachments) of any messages stored on our servers. If you lose access to all your devices and your Recovery Code, unfortunately, we cannot retrieve your chat history for you. It is essential to keep your Recovery Code safe!

When sending and receiving messages through secure platforms such as Signal, iMessage, Facebook Messenger, Google Messages, and WhatsApp, Twake Chat utilizes bridges that act as intermediaries. For instance, if you send a message from Twake Chat to a contact on WhatsApp, the message is first encrypted on your Twake client, then sent to the bridge. Here, it's decrypted and re-encrypted using WhatsApp’s own encryption protocols before being sent to the recipient.

⚠️ Please note that using native end-to-end encrypted chat apps directly may offer more security than connecting through Twake Chat

Self-hosting is a viable option for users who want the advantages of a unified communication platform but prefer not to rely on Twake Workplace’s hosted services. We have made all of our integration bridges available on GitHub. While we do not offer official technical support for self-hosting setups, you can seek assistance and share insights within our community.

To facilitate its services while adhering to GDPR standards, Twake Workplace collects necessary device information, which includes the operating system, hardware specifications, public IP addresses, network routing details, and settings of the installed Twake Workplace client. Additionally, Twake Workplace uses user account details such as email addresses and phone numbers for the purpose of authenticating users and ensuring secure access to their accounts.